Shipping

Please note that our warehouse will be taking a well-deserved break over the Easter long weekend. Any orders that are placed from Thursday 2pm 1st April to Monday 5th April will be dispatched on/after Tuesday 6th April. Once dispatched, you will receive tracking details from us, Thanks for your patience, The In Essence Customer Care Team.

How much does delivery cost?

Standard Delivery Charge for Australian orders is $9.95 (Inc GST). Product orders over $50 do not incur a delivery fee. Please note, cost of shipping is not included as part of the $50 minimum spend for free shipping.

Where do you deliver?

We currently deliver within Australia only.

How long will it take for my order to be delivered?

In all, up to about 7 working days but most are delivered within this time. 99% of orders are sent out by the next business day. Orders are sent via our carrier StarTrack who aim to deliver your parcel within 1-5 working days of us lodging it. Please consider that we don't post out nor do StarTrack deliver on weekends. We cannot guarantee delivery timeframes and have been provided a guide only.

Will I get an email confirmation once my order is placed?

Yes. Once your order is placed, an automated email is generated and sent to you to confirm that your order has been received, including a list of the items you have ordered. Please note that your credit card details are not sent in any emails from us. We also recommend that you never send your credit card details via email.